1. What types of products does RareZen sell?
We specialize in a wide variety of card games, puzzles, collectible items, and exclusive hobbyist merchandise tailored for players and collectors of all ages.
2. How long does shipping take?
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Domestic Shipping: Orders typically take 7 to 10 days to arrive from the date of dispatch.
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International Shipping: International orders take 11 to 15 days depending on your location and customs clearance.
3. When will my order ship?
All orders are processed and dispatched within 1 to 2 business days. Orders are not processed or shipped on weekends or major holidays.
4. Can I modify or cancel my order?
We process orders quickly to ensure fast delivery. If you need to make a change or cancel your order, please contact us immediately at info@rarezen.shop. Once an order has shipped, it cannot be canceled, but you can return it following our return policy.
5. What is your return policy?
We offer a 30-day return policy for eligible items. Products must be unused, in their original packaging, and in the same condition you received them. Please note that opened trading card booster packs or sealed collectibles are generally non-returnable.
6. How can I contact customer support?
If you have any questions or need assistance with your order, you can reach out to us anytime:
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Email: info@rarezen.shop
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Address: 1728 St. Louis st Nashville TN 37208
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Live Chat: Available Monday to Friday, 9:00 AM - 5:00 PM